Frequently Asked Questions

1. What products do you offer?
We specialize in high-quality plastic and synthetic construction materials, including sliding doors, plastic siding, window frames, window decorations, HPL plates, plastic ceilings, awnings, and dormer windows.

2. Where do you ship?
We currently ship across [your country or specific regions]. For international shipping, please contact our support team for availability and pricing.

3. How long does shipping take?

• Standard Shipping: 5-10 business days

• Express Shipping: 2-5 business days (available for select locations)

• Freight Shipping: 7-14 business days for oversized or bulk items

4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Use the tracking link provided to monitor your shipment status.

5. What if my order arrives damaged or incomplete?
If your order is damaged or missing items, please contact us within 48 hours of delivery with photos of the issue. We will work on a resolution as quickly as possible.

6. Can I return or exchange an item?
Returns and exchanges are accepted under certain conditions. Please refer to our Return Policy for more details.

7. What payment methods do you accept?
We accept major credit and debit cards, bank transfers, and other secure payment methods available at checkout.

8. Do you offer bulk discounts?
Yes, we offer special pricing for bulk and wholesale orders. Contact us for more details.

9. How can I contact customer support?
You can reach us via email at [your support email] or by phone at [your contact number].

Let me know if you need any modifications or additional questions added.